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      For Venues - Customers with "My Pass"

      My Pass is a new feature from DFA designed to help with social distancing.

      My Pass activates 15 minutes before the start of a lesson, showing the venue staff that a customer requires access to the lesson. It stays active for the duration of the lesson.

       

      What do I need to look out for?

      • If the pass screen is RED it means their lesson doesn't start within the next 15 minutes

      Please Note: My Pass is a tool to assist you. If someone turns up a few minutes too early your internal company policies take precedent. 

      • If the pass screen is GREEN it means their lesson starts within 15 minutes

      How Secure is My Pass?

      • The customer can only access My Pass by signing in to their DFA Online Account
      • The time at the bottom of the screen is LIVE - The seconds tick over, so you can see if they've taken a screenshot of it

      Does My Pass require an internet connection?

      • Yes - My Pass uses live data to check lesson time and status

      What if a lesson is cancelled?

      • If a lesson is cancelled the pass will show this status and will not become valid at any point